Bob McCord is an Independent Insurance Adjuster with Leading Edge Claims Services in Fonthill, Ontario. Aside from his time as an Independent Adjuster Bob had started his career with Pilot Insurance in their St. Catharines Branch later becoming Aviva Canada, holding several Senior Field positions during his time within their Auto Department, Ontario Property Department, Marine Unit and Claims Investigation Unit. Although based out of Ontario throughout his career Bob has travelled to several locations across Canada in order to assist in times of crisis and extreme claims volumes caused various Natural Disasters.
Bob is licensed in all lines specializing in the handling of Commercial, Residential, Farm, Marine, Recreational and Non-Standard market claims. His diverse experience and exposure to wide range of claims and markets throughout his career leave him well qualified and efficient in the investigation and assessment of larger and more complex losses.
Bob is a graduate of the Mohawk College Insurance program and also holds a FCIP designation, a CRM designation and is also a Certified Fire and Explosion (CFEI) investigator. Throughout his career Bob has been actively involved in the Ontario Insurance Adjusters Association, serving in several positions within the Chapters executive, however has held the position of Chapter President since 2016.
Bob is known for his easy going demeanor and for his ability to relate and communicate with insured’s, insurers, brokers, and various vendors while providing excellent customer service with sound technical ability to investigate and resolve claims.
Outside of work Bob enjoys spending time with his family and friends, participating in recreational sports, outdoor activities such as hunting and fishing and is also an avid motorcycle enthusiast.
Chaussie is the claims manager for Portage Mutual Insurance Company. She has been with Portage Mutual for 15 years. She started her career at Cunningham Lindsey after graduating from Mohawk College Insurance Program. Chaussie has obtained her FCIP, CRM, Certificate in Rehabilitation and a Management diploma from McMaster University.
This is Chaussie’s second time on the OIAA Executive. Her first time through she started as a director, moved up the ranks to become president. Now she is the vice president again.
Chaussie really enjoys working in the Niagara Region as there are many wineries just around the corner.
Mike Ragona has been a longtime member of the OIAA Niagara Executive Board, his current role is Secretary. Mike served as the Chapter’s President for the 2008-09 term.
Mike has been employed at Sedgwick formerly Cunningham Lindsey since 2001. Working in the St. Catharines branch since the Spring of 2002, specializing in Municipal Liability, General Liability, Auto Liability and Property claims.
When not working, Mike enjoys spending time with his wife Hali and their three children, Paityn, Myah and Nolan. Mike is a sports enthusiast, in the spring and summer you can catch him coaching both of his daughter’s soccer teams. When he’s not spending his time coaching, he enjoys taking part and watching all levels of competition sport has to offer!
This has been a long time coming, but for those who do not know me, I began my insurance career at a young age, working in my family’s restoration company. My mother had a background in adjusting and my step-father in restoration. I started working in the restoration industry part-time as a cleaning technician for their company while earning my business degree. I then trained and worked my way up to project management which eventually lead me to another restoration company closer to home, where I gained experience estimating all types of property losses, big and small. This restoration experience provided me with valuable property knowledge, an asset in my current adjusting position at Portage Mutual. At Portage, I have had the opportunity to gain experience in other lines of insurance and continue to work towards my CIP designation.
I have been a member of the OIAA for many years, joining the executive in 2014. I was a director, then secretary and currently manage the finances as your treasurer. I also proudly serve the sub-committees for our curling and golfing events. These events are great to meet people and get to know the vendors who support our industry.
When I am not working, I enjoy spending time with my family and socializing with friends. You will also occasionally find me on the volleyball courts.
I hope to see you all at our upcoming OIAA Niagara events!
Katie is a claims adjuster for Portage Mutual Insurance Company and has been with the company for almost 13 years. She started her career at Portage Mutual after graduating from the Mohawk College Insurance Program where she won an award for high academic standing. Katie has obtained her CFEI designation and is on her last course and on her way to obtaining a CIP designation.
Katie started with the OIAA Niagara chapter in 2009 as a director. Katie eventually moved up to the role of president and had the honour of holding the president title while the Niagara chapter hosted the Provincial Conference in 2013.
Katie enjoys working in the Niagara area and being a part of OIAA community and Insurance industry.
Christine Andrews (FCIP, CRM) joined the OIAA board of directors in 2018. Christine and her husband Greg live in Hamilton Ontario with their 7-year-old twins Jack and Sydney. Greg works as a Claims Manager for Caradoc Townsend Mutual.
Graduating from Wilfrid Laurier University, Christine began her career as a property adjuster in 1998. She has held several specialized claims and risk management positions since then. In 2016, Christine became licenced as an independent adjuster and launched Sage Claims Solutions Inc., which specializes in subrogation claims. The company has recovered a significant amount of money for insurers since inception and continues to grow, attracting new clients and helping insurers improve their subrogation results.
When not working, Christine enjoys spending time and travelling with her family, reading, listening to podcasts, walking her dog Max and socializing with friends. Being part of the OIAA has been a great experience for her so far.
Born and raised in the Niagara Region, Chris Jolliffe is a degreed graduate from Brock University in 2013. His studies focused primarily on Biology, Health Sciences and Computer Sciences.
Chris’ biology and health sciences studies provided him with a great understanding and passion for the complex inner workings of the human body, while his computer sciences studies allowed him to increase his cyber and technological knowledge.
His insurance career began straight out of University, where he sold property, casualty and life insurance. This allowed him to expand his customer service skills and eventually lead to him becoming an independent adjuster in 2014. Chris achieved his Chartered Insurance Professional designation from the Insurance Institute of Canada in 2016, and his Certified Fire and Explosion Investigator designation in 2019.
Outside of work most often you will find him out in the open water or open road, either on his bike or high-tailing it in his runners, as he is currently training for a full distance Ironman triathlon.
Jeff began his Insurance Adjusting career with Adjusters Canada Inc. in 1990 gaining experience in several cities throughout southern Ontario. He and his family re-located to Niagara Region in 1999 and have remained there ever since.
Jeff’s commitment to professionalism, meticulously thorough work ethic, and first rate customer service have earned him many accolades from clients and the insured public over the years and created a strong following of loyal customers. Jeff believes that continual training, learning and refinement of skills are integral to ensuring the best possible outcome for his customers.
Jeff is a long time active member in the Ontario Insurance Adjusters Association Niagara Chapter having served positions on the local Chapter Executive and is a former Niagara Chapter Delegate as part of the Provincial Executive. Jeff currently sits as the Second Vice President on the National Executive for the Canadian Independent Insurance Adjusters Association (C.I.A.A) and is a Certified Fire and Explosion Investigator
Outside of work, Jeff enjoys spending time with his wife and boys in numerous activities in every season, enjoying an active lifestyle in many facets, particularly on his bikes and on the water.
Craig is an active member of the OIAA Niagara Chapter currently as a director and previously as the Chapter Delegate of the OIAA Provincial Executive Counsel.
Craig has worked as an independent adjuster and as an Investigations Advisor for a national carrier – working in the Niagara Region and across Canada. Craig enjoys investigating mechanical and technical failures resulting in first and third party claims as well as handling residential and commercial property and casualty losses.
Craig is a Chartered Insurance Professional and a Certified Fire and Explosion Investigator.
Away from work Craig enjoys travelling with his wife and spending time with his cats and cars.
Phone: 905 688 6391
Eric was born and raised in the Niagara Region, Eric graduated from Brock University in 2014. His studies focused on History.
Eric’s Insurance career began in 2017 where he started with Crawford & Company as a desk PD adjuster. After completing a short stint as a PD adjuster, Eric took on a role as a Property and Casualty Field Adjuster for the Niagara Region and the GTA. This developed into a Mutlilines Adjuster role when he started to take on more commercial insurance work and bodily injury work.
In April of 2021 Eric returned to the Auto PD side of Insurance in a managerial capacity as a Team Leader, he continued in this role until October of 2021 when he became the Claims Manager for the Inside Claims Personal Lines.
Outside of work most often Eric will be with his family Kirsten, Samuel and Maxwell travelling around the world, playing soccer or on the golf course.
Phone: 905 937 0100
Brian is a claims representative for Portage Mutual Insurance Company. He is new to Portage Mutual, 2022 being his first year. He started his career working as a law clerk after graduating from Niagara College Law Clerk Program. Brian obtained experience working in criminal, real estate and civil law and later worked for a well-known property restoration company for over 9 years until he began working for Portage Mutual. Brian is working towards his CIP designation beginning 2023. This is Brian’s first year on the OIAA Executive, and he looks forward to building new industry relationships. In his spare time Brian really enjoys spending time with his family, friends and pets
Phone: 647 619 8809
Randy Henderson is a member of the Client Relations team at Larrek Investigations. Randy has his M.B.A. from the University of Toronto and over 30 years of progressive business-to-business marketing experience in Fortune 500 corporations and entrepreneurial ventures. His professional mantra for the business services industry is “on-time, in-scope, on-budget”. Randy has been an active member of the OIAA Niagara chapter since 2013.
When not attending to his client relations work, Randy enjoys live music performances, gardening, golf and playing soccer as well as tobogganing and pond hockey when weather allows! He is also active in the community through his participation with local sports & service clubs and his local ratepayers association.
Phone: 519 496 7007
Dave is an Sr. Environmental Consultant at Caskanette Udall Consulting Engineers in the Haldimand-Norfolk area. As a graduate of the Fish and Wildlife program at Sir Sandford Fleming College in Lindsay, Ontario, Dave completed several contract positions in research and highway construction quality control prior to focusing the last 18 years of his career providing environmental consulting services to the insurance industry.
As a senior project manager, Dave provides emergency spill remediation consulting services for trucking, residential and commercial claims, mould assessment and sampling, designated substance surveys, asbestos and lead abatement remediation protocols, soot and combustion by product assessments and narcotics clearance testing. Dave also has experience as a contractor, managing spill remediation projects and operating heavy equipment.
Dave joined the OIAA Niagara as a Social Director in 2022.
Outside of work, Dave enjoys spending time with his Wife and three children and being outdoors.